Help & FAQs

Shipping & Orders

How long will it take for my order to arrive?

Once your order is shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to see the real-time status of your delivery.

How long does delivery take?

Standard shipping typically takes 1-3 business days within the continental U.S. Please note that processing time at our warehouse may take 5-7 business days before shipping.

Do you ship outside the continental U.S.?

Yes, we ship to Alaska, Hawaii, and the U.S. Virgin Islands. Orders shipped to these locations incur a flat rate shipping fee of $35 (up to 5 lbs). For all other international destinations, we do not offer shipping at this time, but we hope to expand soon!

Product & Ingredients

What are the benefits of Black Truffle for hair?

Black truffles are nature’s richest source of antioxidants, amino acids, and minerals. Our formula penetrates deep into the hair fibers to repair damage, promote healthy hair growth, and provide an anti-aging effect that keeps hair looking youthful and vibrant.

What are the "Black Beads" in the Truffle Mask?

Those are our exclusive Black Truffle microcapsules! They are designed to burst upon contact with your hair, releasing a fresh dose of Vitamins A, D, and E, along with Omegas 3 & 6 directly into the hair strand for maximum absorption.

What is the difference between the Indulge and Nourish collections?
  • Indulge Collection: Our award-winning line focused on deep repair, anti-aging, and revitalizing all hair types using pure Black Truffle extract.
  • Nourish Collection: Combines the power of Black Truffle with Argan Oil, specifically designed to strengthen and hydrate dry, damaged, or thick hair.
Are TruffLuv products safe for color-treated hair?

Yes! All our products are "Color Safe." They are formulated without sulfates or parabens, ensuring they won't strip away your color or natural oils.

How often should I use the Truffle Mask?

For best results, we recommend using the Truffle Mask once or twice a week. Apply to clean, damp hair, wait 3 minutes, and rinse thoroughly to see an immediate transformation.

Returns & Support

How can I track my order?

Since we strive to process orders as quickly as possible, we can only make changes if the order has not yet been processed by our warehouse. Please contact us at infous@truffluv.com immediately for assistance.

What is your refund policy?

? If you are not completely satisfied, please contact us within 14 days of receipt. We stand behind our quality and will do our best to make it right.

Still have questions?

Contact our Luv-Team at infous@truffluv.com and we’ll be happy to help!